Expired Ericsson Certificates Caused Major Network Outage

Alamy Live News. R6TDCY Hailsham UK. 6th Dec 2018. Communications company O2 suffer a major outage today with customers unable to access data or make calls. Credit Ed Brown  Alamy Live News This is an Alamy Live News image and may not be part of your cur

O2 then said that its 4G network was restored on Friday morning.

Ericsson, which builds most of the backend tech for the majority of cellular network providers, said the downtime was caused by an expired certificated in a version of its management software that some EU-based telecommunications companies use.

Pay as you go customers will get 10 per cent credit when topping up in the new year or 10 per cent off when they buy extra data in 2019.

The users of UK's second largest mobile operator were left unable to use the internet for almost 24 hours on Thursday.

Customers voiced their frustration at being disconnected on social media, while the outage also affected businesses and other services such as London's live bus arrivals timetable information. Articles appear on euronews.com for a limited time. We have been working hard on resolving the United Kingdom data issue since early this morning.

"We will be updating our customers later today on how we will make yesterday's data service issue up to them and we'd once again like to thank our customers for their patience".

Other mobile networks, including Sky, Tesco and Giffgaff, were also affected by the problem because their networks use O2 services. "We are really sorry for the issues yesterday", the company said.

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"A review will be carried out with Ericsson to understand fully what happened".

Amusingly, when the Financial Times first reported the issue and pointed the finger at Ericsson, they claimed they were unaware of any issues relating to their networking equipment or software.

CEO of Telefonica (O2) Mark Evans said: "I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can".

Ericsson has their fingers in a lot of pies, but the largest portion of their business is constructing the mobile networks big brands such as the UK's O2 and the Japanese Softbank use.

Marielle Lindgren, chief executive of Ericsson UK and Ireland, said: "The faulty software that has caused these issues is being decommissioned".

O2 said that it would notify customers when details were available. Ericsson confirmed that an "expired certificate" in the software caused the outage impacting services in the United Kingdom and Japan.

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