O2 network outage hits Herefordshire

A motorcyclist was injured in a hit-and-run in Rotherham

And it's not just smartphone users that are having problems; O2's data network also provides the connectivity for other services including real time information on London's buses.

"Our technical teams are working with their teams to ensure this is fixed as quickly as possible".

The mobile network then followed their message up with: "Outage Update: One of our 3rd party suppliers has identified a software issue in their system". Voice calls are working OK.

It's encouraging users to "use Wi-Fi wherever they can".

(DPA/PA Images/Getty)Why is O2 not working?

"We'd encourage our customers to use Wifi wherever they can and we apologise for the inconvenience caused".

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O2 has 32 million customers, including people signed up to Tesco Mobile, Sky, Lycamobile and GiffGaff.

Writing on Twitter, O2 said this morning: "Outage Update: One of our third party suppliers has identified a software issue in their system".

Mobile network O2 is experiencing problems which are affecting customers across the UK. GiffGaff has confirmed its service is also offline. Londoners, for example, are finding that the Countdown timers at bus stops are all crippled as they can't communicate with London's transport executive, TfL.

The company, the second-largest mobile network in the United Kingdom, said it was investigating the technical fault. "This issue is being investigated".

Many users took to Twitter to complain about the difficulties, which were first reported at about 05:30.

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