Bethesda apologises after leak of Fallout 76 players' personal information

Bethesada

Unfortunately there were rather a lot of receipts, thanks to the many people who bought the £175 Fallout 76 Power Armor Edition who were claiming the canvas bag Bethesda advertised.

Be careful what information you put in your Fallout 76 support tickets because it seems some users have been able to view private information.

Bethesda soon followed this with a seemingly more-fitting offer: an actual canvas bag, just like the publisher had originally promised. Users requesting the replacement of the nylon bag were asked to submit a ticket to Bethesda support with name, address, phone number and the credit card information they used to purchase the special edition of Fallout 76. The issue has since been resolved according to a Bethesda representative.

"I am receiving every single one of your support tickets on my Bethesda account. I can see the problems you are having with the game, yes I'm having them too".

Shortly after this post went live, the thread was updated by a moderator to indicate that it would be locked, but users were still able to reply to the thread.

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"We're planning to bring Fallout 76 offline for maintenance across all platforms around 6:30 p.m. EST (23:30 UTC) to apply a hotfix that will address a service issue".

If you submitted a support ticket last night, there's a chance you'd be given full access to other people's tickets. We're talking mailing addresses, email addresses, and credit card numbers.

The company says it will notify any customers whose messages and photos may have been inadvertently shared.

"Bethesda takes the privacy of our customers seriously, and we sincerely apologize for this situation".

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