Apple admits touchscreen glitch on iPhone X

Apple’s new Mac Book Air is displayed during the company’s showcase of new products last month in New York

The 13-inch MacBook Pro seems to be affected by the same quality problems discovered with the iPhone X as well.

The issues could arise "due to a component that might fail on the display module", Apple said. As I wrote last week, a Nikkei report called demand for the iPhone XR "disappointing" and noted that Apple's suppliers have canceled plans to ramp up production of the device.

Users on online forums had complained that their phone was making "random clicks" when they weren't interacting with it, or that it unexpectedly stopped responding.

One of the most frustrating things about being an Apple customer is that it can take the company a long time to admit when there's a systemic issue with a particular device. However, users have sporadically reported touchscreen problems with the iPhone X since it debuted previous year.

There's one caveat: If your screen's damaged, it's likely your device won't qualify for a free display replacement even it has touchscreen issues.

As with every fix program, Apple says you can take an affected iPhone X into an Apple Store, or an authorized Apple fix shop, or send it to Apple direct in the mail. You can check if your model is eligible on the web, and get Apple to swap out the drive for you, again free of charge.

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Some brief items of note worth mentioning include the fact that if you bring in an iPhone X with a cracked display, Apple notes that the issue "will need to be resolved prior to the service" and that there "may be a cost associated with the additional fix".

Apple also said that 13-inch MacBook Pros have "an issue that may result in data loss and failure of the drive". Customers with a registered device will get an email from Apple alerting them to this new service program.

Find an Apple Authorized Service Provider (here).

The laptops were sold from June 2017 to June 2018 with 128 gigabytes or 256 GB of storage and no Touch Bar, Apple said.

You can check your MacBook Pro's serial number to see if your laptop is affected.

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