Microsoft introduces HoloLens to businesses through Dynamics 365 apps

Dynamics 365 gives businesses boost with push for new AI and mixed reality apps

These insights are easily extensible through the Microsoft's business analytics service - Power BI, Azure and the Common Data Service, that could enable organizations to address complex scenarios specific to their business.

Dynamics 365 AI for Sales is created to help salespeople and managers prioritize their time to focus on high priority deals, to provide answers to oft-asked questions regarding the performance of sales teams, to offer detailed analysis of the sales pipeline, and provide insights or next logical actions to help sales teams.

These new Dynamics 365 features should be available as part of the October update, which will be available on October 1.

Microsoft's Dynamics products are growing quickly, but they lag market leader Salesforce.com, which is also using AI for its marketing and customer-relationship management software.

"With the release of our new AI and mixed reality applications, we are taking another step to empower every organisation on the planet to achieve more through the accelerant of business applications", Alysa Taylor, Corporate Vice President, Business Applications and Industry, Microsoft wrote in a blog post on Tuesday. This allows a field technician wearing the HoloLens headset to work collaboratively with a colleague viewing from elsewhere, who can superimpose guidance on the image so that it is visible to the engineer.

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With remote facilities in far-flung reaches of the world, Chevron's several hundred top facilities experts are used to flying up to 500,000 miles a year, spending several days traveling, for inspections or troubleshooting that can last just a couple of hours. Before the release of its first apps, Microsoft relied on third-party developers to build their own applications and workflows.

If you don't believe AI is becoming mainstream, then how about this? "It would be part of a longer-term effort to connect mixed reality and Dynamics 365 that would drive adoption behavior". Mixed reality, Gownder argues, has already proven its viability for businesses, but needs "this kind of continuous software innovation to truly succeed".

One card that Microsoft might have played but has chosen not to on this occasion was to add AI into its financials offering, which would have emphasized its big differentiation against Salesforce, as offering a unified suite across CRM and ERP.

The mixed-reality glasses are now aimed at businesses, costing US$3000 per unit, and enable users to view and interact with holograms laid over real-world environments. Salesforce partners with IBM Watson to be able to deliver on this.

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