Mobile Customers to Get Free Pandora Subscriptions, $25 Live Nation Tickets

T-Mobile President and COO Mike Sievert talks about the company’s Team of Experts customer service model

T-Mobile also promises to avoid putting you through unnecessary phone wait times by offering more callbacks (including right from the moment you call), 24/7 support and "asynchronous" messaging help that doesn't require you to stick around while an agent tackles your problem.

As for the customer service overhaul, it's centered on T-Mobile's new "Team of Experts" service, launched nationwide today - which, it's safe to say, the company is pretty excited about considering they made a board game about it for journalists.

T-Mobile also announced that in 2018 they will have 30 cities with 5G and smartphones with built-in 5G will be ready in 2019.

Perhaps what is most interesting is that if you call back the next day, you will be talking to the same team. Today, he was out front again as T-Mobile unveiled the latest Un-carrier move. Instead, customers will work with a specific "team of experts".

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By having dedicated customer service reps, T-Mobile says the program eliminates the painful process of being routed to a random person for every call and bounced around through transfers.

T-Mobile President and COO Mike Sievert said the company's model eschews chatbots and the Interactive Voice Response menus that have customers mashing buttons to navigate through the service maze. If you already have a Pandora Plus subscription through the App Store or Google Play, you'll need to cancel that subscription before you can redeem your code, but those who are subscribed through Pandora directly will be able to simply redeem the code and continue listening.

With this deal in place, T-Mobile customers can expect discounted $25 lawn tickets (taxes and fees included in price), access to sold out tickets and sold out sections of the show, plus more. Customers can claim this offer by opening the T-Mobile Tuesdays app on that date.

T-Mobile has done so much since it first started its Un-carrier movement and one has to ask, what more could possibly be done? The carrier will also thank its customers with a free year of Pandora Plus on August 21 through T-Mobile Tuesdays. The service includes offline listening, too. Sprint, for instance, throws in Tidal as part of the upper tier of its service, and AT&T lets you choose between Pandora Premium and Amazon Music as a free add-on in the upper tier of its unlimited plan.

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