Twitter to hide comments identified as 'trolling' from users

The company says it will deploy a screen saying “show more replies” in front of responses that its systems adjudicate as vexatious cynical or calculated to offend

In other words, it's high time to confirm your email address on Twitter if you haven't yet. The tweets also will be visible to Twitter users who choose to see everything in search.

"The result is that people contributing to the healthy conversation will be more visible in conversations and search".

Twitter vice-president of trust and safety, Del Harvey, and director of product management and health, David Gasca, said in a blogpost today (15 May) that the company is building on Dorsey's promise. The latest attempt to get things under control finds Twitter changing its algorithms to take into account "behavioral signals" and help bury content from trolls.

The San Francisco company said Tuesday that it will demote tweets that "distort and detract from the public conversation" by taking into account behavioral signals about those users' behavior on Twitter. Today's blog post expounds on the newer, additional signals it'll incorporate to further protect the site's integrity.

Twitter concedes that "some troll-like behavior is fun, good and humorous", but says that there are some accounts and tweets that are "behaving in ways that distort the conversation" without actually violating any policies.

Users will still be able to view all tweets in on conversations, but more replies from potential trolls will only be accessible after they click "Show more replies" in a Twitter conversation thread. "We're also looking at how accounts are connected to those that violate our rules and how they interact with each other".

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"That means fewer people are seeing Tweets that disrupt their experience on Twitter", the post said.

Twitter says in early testing around the world, it has seen this new approach have a positive impact - resulting in a 4% drop in abuse reports from search and 8% fewer abuse reports from conversations.

It said it had deleted or added warnings to about 29 million posts that had broken its rules on hate speech, graphic violence, terrorism and sex, during the first three months of the year.

This is to improve the health of the conversation and improve everyone's Twitter experience.

However, the company acknowledged there was more work to do, and warned there would be "false positives" and missed incidents as the technology bedded in. Our goal is to learn fast and make our processes and tools smarter.

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