Apple slapped with class-action lawsuit over faulty MacBook Keyboards

The second-generation butterfly switches on the Apple MacBook. Image Apple

Macintosh is confronting a legal claim over the design of its MacBook and MacBook Pro consoles which, shoppers cry, has keys that are inclined to getting to be stuck. This was first spotted by AppleInsider, which also has access to the lawsuit statement. Shortly after the report, a Change.org petition - cited in today's class action - called on Apple to recall all MacBooks with butterfly switch keyboards, saying the hardware design is inherently flawed.

The lawsuit asks that Apple be compelled to "provide adequate disclosure of the defective nature of the MacBooks" and "return to Plaintiffs and Class members all costs attributable to remedying or replacing defective MacBook laptops, including but not limited to economic losses from the purchase of replacement laptops". As per the complaints lodged in the Northern District Court of California by MacBook users Kyle Barbaro and Zixua Rao, "thousands" of owners have experienced various types of failures with the butterfly keyboard.

The suit states that the design of the keyboard is such that it resists very little amounts of debris or dust, which leads to unregistered keystrokes.

The lawsuit is asking for damages and a refund for anyone who paid to replace their keyboard.

Flatter keyboards were first introduced on the 12-inch MacBook in 2015. At that time, the company claimed that this was more accurate and precise than other keyboards.

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On its website, Apple describes the keyboard's internal mechanism (known as "butterfly") as offering "greater comfort and responsiveness" than prior models' "scissor" functionality.

The claim takes after a reiteration of grievances crosswise over client discussions, authority media and an appeal to with more than 21,000 marks encouraging Apple to review the Mac PCs discharged since late 2016.

Apple has its fair share of product malfunctions, but the reported problems with the keyboard for the MacBook Pro have landed the tech company in court. When the MacBook's butterfly keyboard fails, the keys stick and no longer register keystrokes.

To be fair to Apple it does offer a one-year warranty on new laptops and so if your problems start within that time window you can get a keyboard swap for free in the space of a few days.

Further, the complaint argues that Apple "continues to not disclose to consumers that the MacBook is faulty, including when consumers bring their faulty laptops in the Apple stores to request technical support". If the laptop was under warranty then customers could get this done free of cost, however, an out-of-warranty fix could cost as much as $700.

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