Have you been affected by the TSB online banking failure?

Have you been affected by the TSB online banking failure?

There have also been reports that TSB customers could access the accounts of other TSB customers, including their account numbers, sort codes and transaction histories, and possibly having the ability to perform actions on these accounts, including transferring money.

TSB said its 1.9 million mobile and internet banking customers were affected during a transfer of banking data involving the switch of 1.3 bn customer records, which was due to be completed by Sunday evening.

"I've just resurfaced after 48 hours with my teams who have been working as hard and fast as they can to get our services back up and running", CEO Paul Pester said on Twitter.

Nevertheless, some customers who have tried logging on have reported on Twitter of seeing other people's accounts when they did so.

"Moving forward, banks must dedicate time and effort to understand the risks held by their software architecture, especially those firms undergoing huge mergers or digital transformation projects", he added.

TSB customers are still experiencing issues with their mobile and online accounts after a system upgrade over the weekend led to disaster.

A number of customers are still unable to access their money.

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Nicky Morgan, chair of parliament's influential Treasury Select Committee, however, said "warm words and platitudes will not suffice".

TSB said a "tiny fraction" of customers saw accounts belonging to other customers and the issue was resolved in about 20 minutes. TSB customers deserve to know what has happened, when normal services will resume, and how they can expect to be compensated.

Customer Matthew Neal told the BBC he was shocked when he logged into his account when trying to see how much he spent at the pub the previous night to see he had access to a stranger's account.

Craig Malcom tweeted: @TSB I now have access to £20k+ of other peoples money.

And now, another day into the banking chaos, customers continue to vent on social media over data protection worries and anger about not being able to carry out essential transactions such as making mortgage payments or paying rent.

And TSB will need to get their facts straight and be ready for a government probing, as Morgan looks to have her sights firmly on the bank's jugular and will bring the Financial Conduct Authority (FCA) to bear. Want to speak to someone now and a half an hour wait!

"My balance, because of my overdraft, is in minus, but my balance was showing at £13,000", he said.

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