Woolworths turning customers away following IT outage

Woolworths turning customers away following IT outage

"Shoppers have been told to leave groceries in baskets in the aisle", one customer from Brisbane wrote on Twitter.

Woolworths is turning customers away from its stores, following reports the Australian supermarket chain is suffering a nationwide IT outage.

More than 20 shoppers were reportedly turned away by the security guard.

'Everyone was walking out of the store empty handed.

Registers have shut down with stores unable to make sales.

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In a statement, Woolworths said the outage was related to an IT systems update before registers came back online by about 4.30pm. "We were all offered a box of chocolates". Good customer service would have been to let everyone now in the store have their trolley load for free.

Woolworths has close to 1000 stores in Australia, though it's not known how many stores were affected.

"We can confirm that an IT issue impacted registers at around half our supermarkets nationwide for a short period of time this afternoon", she said. "We apologise for any inconvenience caused".

It's unclear how wide-spread the issue was, though by social media it's clear that Victoria, NSW and Queensland were affected.

Shoppers have taken to Facebook across Australia to complain about the outage, accusing the supermarket chain of "ruining dinner plans".

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