Stony Brook family's cruise to Bahamas rocked by winter storm

A look at the treacherous Atlantic Ocean while aboard a Norwegian cruise ship.                        Christina Mendez via CBS New York

The Norwegian Cruise Line ship was sailing in the Atlantic Ocean from the Bahamas to NY when the storm hit earlier this week.

A spokesperson from Norwegian Cruise Line tells News 12 that the Norwegian Breakaway cruise ship encountered unexpected conditions due to winter storm Grayson.

A group of people from Pennsylvania booked a cruise from NY to the Bahamas expecting to celebrate the new year, but now, they're still recovering from their harrowing experience at sea.

Brenda Walsh-Matias booked a Norwegian cruise from NY to the Bahamas, hoping for a relaxing getaway to start the new year.

'When you're on a boat in the middle of the ocean and water is pouring down the stairs, you're thinking 'this is not going to end well, ' Karoline said.

Olivia Ross said: "There were people crying, everyone was throwing up, it was a nightmare".

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Passengers have since told of how they held on for life and feared their safety as the boat was rocking "like crazy".

In another post on Twitter, water can be seen dripping near the stairwells on deck 6 as housekeeping staff is hard at work trying to limit the damage.

Distressed passengers on the 14-day cruise described 30-foot ocean swells that sent water into rooms and elevators when the storm hit Thursday.

The United States Coast Guard said that ports can have restrictions when it comes to weather, but sailing through bad weather is up to the ship's captain, CBS News reported. "'It was so tilted I was shaking". "We sincerely apologize to our guests for the stronger than expected weather conditions and any resulting discomfort or inconvenience they may have experienced".

Back on terre firma, the Ross family said they will be asking for a refund for nine staterooms, but what they really want are answers.

Passengers claim it all comes down to the company's bottom line. "We were dead center of the storm and I really think it was a poor decision", Del added.

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